Contact
We do our utmost for you as a customer. This means that you can easily contact us. If you have any questions, you can reach us using the following information:
Address:
Haast Grammofoonplaten / Willem Breuker Kollektief
Prinseneiland 99
1013 LN Amsterdam
Tel. nr. +31206247117
Mail: wbk@xs4all.nl
URL: https://www.bvhaast.nl
Information:
BTW nr. NL-0525.91.736.B 01
KvK number: Haast grammofoonplaten (BV Haast) 51071452
Return
After cancellation you have 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product with all delivered accessories and – if reasonably possible – in the original condition and packaging must be returned. Please contact us at wbk@xs4all.nl before returning the order. We will then refund the order amount due within 14 days after registration of your return provided that the product has already been returned in good order.
I have provided the wrong delivery address!
Accidentally passed on a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.
Delivery time and Shipping costs
We do our best to deliver the order to you as soon as possible. Orders that are made on working days before 12 o’clock, we try to ship the same day. If for whatever reason we do not meet this delivery time, we will of course inform you as soon as possible. The prices quoted do not include shipping costs. The shipping costs are: € 7,00 for orders within the Netherlands and € 11,00 for orders outside the Netherlands. In general, the delivery within the Netherlands will take place the next mail delivery day between 9:00 and 18:00. Unfortunately, we cannot guarantee the time of delivery.
Guarantee
We care about our products and logically do our best to deliver them to you in top condition. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after the delivery of the goods. You may have additional rights under Dutch law. If you discover or should discover a defect in the product, you must contact us within a reasonable period of time. A reasonable period is in any case two months. Under certain circumstances, a period of more than two months may also be acceptable. If you contact us in time, we will provide a free repair or replacement.
Complaints
It can always happen that something does not go quite as planned. We advise you to first make complaints known to us by emailing wbk@xs4all.nl.
Payment methods
You can pay for your order in different ways. We currently offer the following payment methods:
– Ideal: NL69 INGB 0003 2469 20
– PayPal